Investor Charter
Vision
Towards making Indian Securities Market – Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.
Mission
- To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
- To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
- To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.
Details of business transacted by the Depository and Depository Participant (DP)
A Depository is an organisation which holds securities of investors in electronic form. Depositories provide services to various market participants – Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link: https://nsdl.co.in/dpsch.php.
Description of services provided by the Depository through Depository Participants (DP) to investors
(1) Basic Services
| S.No. | Brief about the Activity / Service | Expected Timelines for processing by the DP after receipt of proper documents |
|---|---|---|
| 1. | Dematerialisation of securities | 7 days |
| 2. | Rematerialisation of securities | 7 days |
| 3. | Mutual Fund Conversion / Destatementisation | 5 days |
| 4. | Re-conversion / Restatementisation of Mutual fund units | 7 days |
| 5. | Transmission of securities | 7 days |
| 6. | Registering pledge request | 15 days |
| 7. | Registering pledge request | 30 days |
| 8. | Settlement Instruction | Depositories to accept physical DIS for pay-in of securities up to 4 p.m. and DIS in electronic form up to 6 p.m. on T+1 day |
(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include:
| S.No. | Type of Activity / Service | Brief about the Activity / Service |
|---|---|---|
| 1. | Value Added Services | Depositories also provide value added services such as
|
| 2. | Consolidated Account statement (CAS) | CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions). |
| 3. | Digitalisation of services provided by the depositories | Depositories offer the following technology solutions and e-facilities to their demat account holders through DPs: |
Details of Grievance Redressal Mechanism
(1) The Process of investor grievance redressal
| 1. | Investor Complaint/ Grievances |
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| 2. | Investor Grievance Redressal Committee of Depository | If no amicable resolution is arrived at, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavour to resolve the complaint/ grievance by hearing the parties, and examining the necessary information and documents. |
| 3. | Arbitration proceedings | The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s). |
(2) For the Multi-level complaint resolution mechanism available at the Depositories
Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant
| S.No. | Type of special circumstances | Timelines for the Activity/ Service |
|---|---|---|
| 1. | Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges. Participant surrenders the participation by its own wish. | Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email. |
Dos and Don’ts for Investors: Please see Annexure to Investor Charter
Rights of Investors: Please see Annexure to Investor Charter
Responsibilities of Investors: Please see Annexure to Investor Charter
2022-104-Policy-NSDLs various investor centric initiatives – Do’s and Don’t for investors demat account holders Please see https://nsdl.co.in/downloadables/pdf/2022-104-Policy-NSDLs%20various%20investor%20centric%20initiatives%20-%20Dos%20and%20Dont%20for%20investors%20%20demat%20account%20holders.pdf